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As people and businesses tentatively expand their post-lockdown horizons, one North Lancashire heritage attraction has been putting itself through a testing time - deliberately.
Leighton Hall, just north of Lancaster near Carnforth, joined forces with the staff of coach tour operator Bibby’s of Ingleton for a trial run, to test their day trip preparations and safeguards prior to relaunching group visits.
By completing COVID-19 risk assessments and adhering to Government and public health guidance, both have been awarded the new UK tourism industry standard and consumer mark, called ‘We’re Good To Go’.
Determined however for preparations not to become a simple box-ticking exercise, both companies went further by walking through the trip from their customers’ perspective on mock up day out.
Estate manager Lucy Arthurs said “Opening up after lockdown isn’t just critical for the survival of tourism businesses like ourselves and Bibby’s. Destinations and coach operators working together is the only way to ensure we have a future to build on. Our customers need to get out and about, reconnect and enjoy life again; this is vital to people’s physical and mental health.
“We literally took every step our visitors would. We’re now confident guests can relax and enjoy their coach journey followed by our house tour, gardens and tea room in complete safety and comfort.”
Both businesses already had standards in place to cover social distancing, masks, hand sanitiser, one way systems, signage, ventilation, and cleaning. Customer booking details enabled an effective Trace and Track system.
Leighton’s friendly guides, who conduct interactive tours of the historic hall, are using Perspex visors ensuring they can be easily seen and heard by everyone at optimum distance and tours will be taking 10 -12 people round the house at once.
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Leighton’s envious outdoor space makes it easy to enjoy a stroll or enjoy a cup of tea and slice of cake in the garden.
Details including distanced seating, pre-ordering and table service with proper china and sealed biscuits also gave confidence.
Pre booked groups are welcome all year round, so people who have had to cancel summer trips don’t have to miss out.
Lucy adds; “This was a hugely important step for us and Bibby’s to re-gain our confidence. The great feedback confirms we’re safe and ready to welcome back groups, which everyone here is thrilled about. Day trips are very important to a lot of people, so it’s wonderful to give them the chance to relax and socialise among Leighton’s history once again.”
Related
Award-winning Leighton Hall is the lived-in house of the famous furniture-making Gillow dynasty. Unravel the fascinating past of this ancient, Lancashire family, wander through the spectacular grounds and pretty gardens and displays.
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